Freuently Asked Questions

faq sketch green
1. How Can I pay?

2. What is Burnshield?

3. Can I take my kit in my hand luggage when I fly?

4. Can I buy refills?

5. What about expiry dates?

6. Is there space to add my own extra items?

7. Are all the plasters hypoallergenic?

8. What is a bruise?

9. How do I view my Account history?



star 1. How can I pay?

We use Paypal for online payments, this means that you can use your UK debit or credit card or your Paypal account if you have one. Paypal is a trusted secure way of paying for things online. Back to top...

star 2. What is Burnshield?

Burnshield is a series of products ranging from a gel that comes in sachets for small burns and sunburn, to hydrogel impregnated foam burn dressings of different sizes.  We sell the sachets as well as 10cm x 10cm dressings.
Burnshield Gel sachets: The gel provides immediate effective treatment -soothing, cooling relief for burns, scalds and sunburn.  It provides a protective barrier and prevents the burn progressing through healthy tissue and causing more damage.

Burnshield Dressing:  A unique versatile foam dressing provides essential immediate treatment and protection within the first critical 24 hours following a burn.  The dressing is saturated with a sterile, water-based gel which is non-toxic, non-irritant and does not contain any fats or greases.  It moisturizes the burn area, and soothing tea-tree oil cools the skin thereby minimizing trauma or tissue damage.  It is non-adhesive and can be removed with cool water or saline solution without causing discomfort.  For use on 1st, 2nd or 3rd degree burns-including facial burns and scalds.  Apply directly to the wound and cover with a protective bandage. Back to top...

star 3. Can I take my kit in my hand luggage when I fly?

Yes, BAA flight restrictions allow scissors with rounded blades and scissors with pointed blades up to 3cm are also permitted. Click here to see the BAA Heathrow website. Back to top...

star 4. Can I buy refills?

Of course you can, you can buy  individual items, just go to the Shop on our website. Back to top...

star 5. What about expiry dates?

All items in your kit and refill items have expiry dates clearly marked on them. 
Don't forget to check the items in your kit every few months to make sure nothing has expired.  You can order refill items on this site.
Each item in your kit should have plenty of time before it expires.
Should you however receive your kit with any expired items whether from this site or from a retailer, please let us know so that we can arrange to replace them.  Back to top...

star 6. Is there space to add my own extra items?

Yes, we specifically designed the bag to be big enough to accommodate some personal extras.  We know that everyone has different needs and these needs change as your baby grows.  If you want to order extras to add in and are unsure how many you can fit in, just contact us and we will test it out for you and let you know. [email protected]  Back to top...

star 7. Are all the plasters hypoallergenic?

Yes, all the adhesive first aid items in our kits are hypoallergenic.  This includes plasters, dressings and tape. Back to top...

star 8. What is a bruise?

A bruise is essentially a blood clot, often caused by a blunt instrument, bump, knock or fall.  Bruises are not usually dangerous, the reason that they go a purple-like colour is because the capillaries in the area that has been knocked get damaged.  When these capillaries get damaged, blood seeps in to the tissue area around it- hence the purple coloured appearance of a bruise.

There are 5 stages to a bruise.  A fresh bruise is usually bluish purple, after a day or two it will turn blue. The bruise will turn brown to green then yellow and finally back to the normal skin colour as it heals.

What might bruise one person may not necessarily bruise another. It all depends on their tissue and whether the muscles are relaxed or taught underneath the skin.  Sometimes, bruising can be more serious and if you find that you keep getting bruises with no explanation as to how they happened, you should see your GP.  Back to top...

star 9. How do I view my Account history?

You must first be logged in, then go to Shop, then click on View your Account, then click on Customer Details, then click on View order History.
This will show all your previous orders, you can then click on each individual Order ID on the left hand side to view all the details of any particular order.`
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